Consumer rights

With the Regulation on the Implementation Procedures and Principles of Distance Contracts, the consumer's right of withdrawal is regulated, and the article in question is as follows:

Right of Withdrawal

Article 8 - Consumer; has the right to withdraw from the contract by refusing the goods without taking any legal and penal responsibility and without giving any reason, within seven days from the date of receipt in distance contracts for the sale of goods. In distance contracts related to service provision, this period starts on the date of signing of the contract. In the contract, if it is decided to perform the service before the expiry of the 7-day period, the consumer may use his right of withdrawal until the date of the performance. The costs arising from the use of the right of withdrawal belong to the seller or provider.

Contracts regarding services performed instantly in electronic environment and goods delivered instantly to the consumer are not subject to the provisions regarding the right of withdrawal and use.
Even if the delivery of the goods is made to a person other than the consumer who is a party to the contract, the consumer can use the right of withdrawal. In this case, the seller receives the goods from the third party in accordance with the provisions of the fourth paragraph of Article 9.

The consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions. In addition, the consumer cannot use the right of withdrawal in the case of goods that cannot be returned due to their nature, which are likely to deteriorate rapidly or expire.

(Amended paragraph: 09/10/2007- 26668 SRG Reg/5.art.) In case the seller or supplier fails to fulfill their obligations set forth in Article 6 or Article 7, the seller or supplier shall correct the deficiency within thirty days at the latest. In this case, the seven-day period starts from the date when the information regarding the elimination of the said defect is delivered to the consumer in writing. Otherwise, the consumer is not bound by the seven-day period to exercise his right of withdrawal.

If the price paid by the consumer is partially or completely covered by the seller or the supplier or on the basis of the agreement between the seller or the supplier and the creditor, in case the right of withdrawal is exercised, the credit agreement automatically terminates without any obligation to pay any compensation or penal clause. However, for this, the notice of withdrawal must also be sent to the lender in writing.